NZ—Noho Move Chair ReturnsUpdated 2 months ago
Return policy details
Noho will cover the cost of the return shipping for up to two (2) items. We’ll provide you with a printable pre-paid return shipping label, along with instructions on how to prepare your return.
The items being returned must be in their original outer carton. Returns cannot be accepted if they are not in the original outer carton(s). If you no longer have the original carton, we will send you another carton for returning the items. In this case, a 15% restocking fee applies and includes the cost of a replacement carton for you to package and return the item(s). Noho will not accept returns after 100 days from the date your Noho products were delivered, as recorded by the shipping carrier.
Items that can't be returned
- Open box products
- Dine Table
Start the returns process
Obtain your shipping label:
- Contact us here, and we'll arrange to send you a shipping label.
Preparing your Noho Move purchase for return
Please use the original packaging your Noho Move Chair(s) were delivered in to return your items.
- Your Noho Move Chair came with a tool that makes disassembling your chair simple and easy. Use the tool to remove the legs. Download disassembly instructions here.
- Pack all four legs, along with the chair base, in the original packaging.
- Adhere the return shipping label to the box and let us know when it is ready for pickup.
- All returns must be shipped back to us within 100 days from the date the Noho products were delivered (as per the recorded delivery tracking info).
Note: If you no longer have the original carton you will need to contact us—we will send you replacement carton(s) to package your return(s) into.
Refund Process
- Once your returned purchase is received, Noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.
- Credit card refunds may take as much as a one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.
Questions
- How is the restocking fee calculated? The restocking fee is 15% of the retail price for each item, regardless of whether the item was purchased with a coupon or discount. This represents an average cost for Noho.
- Can you explain how this works?
- The items being returned must be in their original outer carton.
- Returns cannot be accepted if they are not in the original outer carton(s). If you no longer have the original carton, we will send you another carton for returning the items. In this case, a 15% restocking fee applies and includes the cost of a replacement carton for you to package and return the item(s).
- If you order 1 or 2 chairs and return them both, you will receive free shipping labels for your return and a full refund. A restocking fee will not apply.
- If you order 3 or more chairs and return them all, you will be supplied with shipping labels for all chairs and receive a full refund for 2 chairs. You will be refunded the cost of the other chairs, less a 15% restocking fee.