We are currently shipping in the contiguous U.S. We do not ship to Alaska, Hawaii or the other off-shore areas.

We are currently shipping in the contiguous U.S. We do not ship to Alaska, Hawaii or the other off-shore areas.

Where do you ship?

We offer free shipping throughout the contiguous U.S.

We offer free shipping throughout the contiguous U.S.

How much is shipping?

For Noho Move and Lightly chairs, you can expect delivery in 3-7 business days. For the Dine table, you can expect your 'white glove' delivery in 15 days in the USA. In New Zealand, you can expect your free delivery in 4-6 weeks. For all products, yo

For Noho Move and Lightly chairs, you can expect delivery in 3-7 business days. &#xA0;For the Dine table, you can expect your &apos;white glove&apos; delivery in 15 days in the USA. In New Zealand, you can expect your free delivery in 4-6 weeks. &#xA0;For all products, you will receive an email with order confirmation, and another when your order ships that will include tracking information.

How long will it take for my order to arrive?

You will receive an email confirmation with tracking info when your order ships. If you have not received the email within 24 hours of placing your order, please contact us at help@noho.co or (720) 738-4447 so we can help.

You will receive an email confirmation with tracking info when your order ships. If you have not received the email within 24 hours of placing your order, please contact us at<span id="isPasted" style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Open Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<a href="mailto:help@noho.co" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Open Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; cursor: pointer; text-decoration: underline; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);">help@noho.co</a><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Open Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;or (720) 738-4447 so we can help.

How do I track my order?

We do not currently ship to PO Boxes.

Do you ship to PO Boxes?

As a noho customer, your comfort and happiness are our top priority. We offer a 100-day return policy, allowing you plenty of time to ensure that your noho purchase is just right. 

We want to encourage you to try noho products in your home. However

We offer a 100-day return policy for Noho Move and Lightly on 2 (two) chairs.Why two you ask? &#xA0;Well, we suggest buying one or two to make sure you are happy before ordering more. &#xA0;We are sure you will love them but if you have a change of mind, only returning two minimises the real costs of shipping and we want to minimise Noho&apos;s impact on the planet.Policy Details<ul><li>Noho will cover the cost of the return shipping for up to two (2) items.&#xA0;</li><li>We&#x2019;ll provide you with a printable pre-paid FedEx return shipping label, along with instructions on how to prepare your return.</li><li>Ideally, the items being returned should be in their original outer carton. If you do not have the original outer carton, you can take the chair(s) to FedEx or another shipping centre and have them professionally boxed. We will not cover the cost of boxing, but you can still use our shipping label.</li><li>Chairs damaged due to poor packaging will not be accepted.</li><li>Noho will not accept returns after 100 days from the date your Noho products were delivered, as recorded by the shipping carrier.</li><li>Noho will not accept returns of open box chairs.</li></ul>Returning Your OrderTo return your order, simply follow these instructions:<a id="click-to-chat__cta--text" data-hs-anchor="true"></a>Obtain your shipping label:&#xA0;<ol><li>Visit <a href="https://preview.noho.co/returns">noho.co/returns</a> to start your return process and get your printable shipping label.</li><li>Preparing your Noho Move Chair/s for return:&#xA0;<ol><li>Your Noho Move Chair came with a tool that makes disassembling your chair simple and easy. Use the tool to remove the legs. <a href="https://cdn.shopify.com/s/files/1/0107/6589/3698/files/noho-move-disassembly-instructions.pdf?v=1585839814">Download disassembly instructions here</a>.</li><li>Pack all four legs, along with the chair base, in the original packaging (or replacement box sourced by.</li><li>Adhere the return shipping label to the box and drop off at the FedEx location most convenient to you. All returns must be shipped back to us within 100 days from the date the Noho products were delivered (as per the recorded delivery tracking info).&#xA0;</li></ol></li></ol>Refund Process<ol><li>Once your returned purchase is received, Noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.</li><li>Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.</li></ol>Questions<ol><li>Can you explain how this works?<ol><li>The items being returned must be in their original outer carton, or be professionally boxed by FedEx or another shipping centre.</li><li>If you order 1 or 2 chairs, and return them within the 100-day delivery window, you will receive free shipping labels for your return and a full refund. &#xA0;A restocking fee will not apply. &#xA0;&#xA0;</li><li id="isPasted">If you wish to return more than 2 chairs, you can email our customer services team at <a href="mailto:help@noho.co">help@noho.co</a> who can provide extra labels at your own cost. &#xA0;The cost for the additional labels will be deducted from your refund total.</li><li>If you order a combination of the Noho Move + Topper but only return the topper, there would be no restocking fee. You would be refunded the discounted amount paid for the topper as part of a Chair + Topper bundle.</li></ol></li></ol>

Can I return my Noho Move and Lightly chairs?

In the United States, we offer free white glove shipping on our Dine table and in New Zealand we offer free shipping, however we do not accept returns. It’s a great table, you’re going to love it but we recommend ordering a free sample first before y

In the United States, we offer free white glove shipping on our Dine table and in New Zealand we offer free shipping, however we do not accept returns. It&#x2019;s a great table, you&#x2019;re going to love it but we recommend ordering a free sample first before you purchase.Order your free sample here.

Can I return my Dine table?

As a Noho customer, your comfort and happiness are our top priority. We offer a 100-day return policy on Noho Move and Lightly chairs, allowing you plenty of time to ensure that your purchase is just right.&#xA0;We want to encourage you to try Noho chairs in your home. However, the real costs of shipping and returning bulky items such as furniture are significant, and we want to minimise Noho&apos;s impact on the planet, so we encourage you to trial 1 or 2 Noho chairs in your own space. &#xA0;When you&#x2019;re happy you can re-order as many as you need.Policy Details<ul><li>Noho will cover the cost of the return shipping for up to two (2) chairs.&#xA0;</li><li>We&#x2019;ll provide you with a printable pre-paid FedEx return shipping label, along with instructions on how to prepare your return.</li><li>Ideally, the items being returned should be in their original outer carton. If you do not have the original outer carton, you can take the chair(s) to FedEx or another shipping centre and have them professionally boxed. We will not cover the cost of boxing, but you can still use our shipping label.</li><li>Chairs damaged due to poor packaging will not be accepted.</li><li>Noho will not accept returns after 100 days from the date your Noho chairs were delivered, as recorded by the shipping carrier.</li></ul>Returning Your OrderTo return your order, simply follow these instructions:<a data-hs-anchor="true"></a>Obtain your shipping label:&#xA0;<ol><li>Visit <a href="https://preview.noho.co/returns">noho.co/returns</a> to start your return process and get your printable shipping label.</li><li>Preparing your Noho Chair/s for return:&#xA0;<ol><li>Your Noho Move Chair came with a tool that makes disassembling your chair simple and easy. Use the tool to remove the legs. <a href="https://cdn.shopify.com/s/files/1/0107/6589/3698/files/noho-move-disassembly-instructions.pdf?v=1585839814">Download disassembly instructions here</a>.</li><li>Pack all four legs, along with the chair base, in the original packaging (or replacement box sourced by.</li><li>Adhere the return shipping label to the box and drop off at the FedEx location most convenient to you. All returns must be shipped back to us within 100 days from the date the Noho products were delivered (as per the recorded delivery tracking info).&#xA0;</li></ol></li></ol>Refund Process<ol><li>Once your returned purchase is received, Noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.</li><li>Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.</li></ol>Questions<ol><li>Can you explain how this works?<ol><li>The items being returned must be in their original outer carton, or be professionally boxed by FedEx or another shipping centre.</li><li>If you order 1 or 2 chairs, and return them within the 100-day delivery window, you will receive free shipping labels for your return and a full refund. &#xA0;A restocking fee will not apply. &#xA0;&#xA0;</li><li>If you wish to return more than 2 chairs, you can email our customer services team at <a href="mailto:help@noho.co">help@noho.co</a> who can provide extra labels at your own cost. &#xA0;The cost for the additional labels will be deducted from your refund total</li><li>If you order a combination of the Noho Move + Topper but only return the topper, there would be no restocking fee. You would be refunded the discounted amount paid for the topper as part of a Chair + Topper bundle.&#xA0;</li></ol></li></ol>

How do I return a chair?

Return policy details. Noho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid Fedex return shipping label, along with instructions on how to prepare your return. Ideally, the items being

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return policy detailsNoho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid Fedex return shipping label, along with instructions on how to prepare your return. Ideally, the items being returned should be in their original outer carton. If you do not have the original carton, you can take the chair(s) to FedEx or another shipping centre and have them professionally boxed. Chairs damaged due to poor packaging will not be accepted. Noho will not accept returns after 100 days from the date your Noho products were delivered, as recorded by the shipping carrier. Items that can&apos;t be returned<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Open box products</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Dine Table</li></ul> Start the returns processObtain your shipping label:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Visit <a href="https://checkout.noho.co/a/return" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: underline; background-color: transparent; transition: color 0.1s ease-in 0s, background-color 0.1s ease-in 0s;">noho.co/return</a> to start your returns process and get your printable shipping label.</li></ul> Preparing your Noho Move purchase for returnPlease use the original packaging your Noho Move Chair(s) were delivered in to return your items.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your Noho Move Chair came with a tool that makes disassembling your chair simple and easy. Use the tool to remove the legs. <a href="https://cdn.shopify.com/s/files/1/0107/6589/3698/files/noho-move-disassembly-instructions.pdf?v=1585839814" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: underline; background-color: transparent; transition: color 0.1s ease-in 0s, background-color 0.1s ease-in 0s;">Download disassembly instructions here</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Pack all four legs, along with the chair base, in the original packaging.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Adhere the return shipping label to the box and drop off at the FedEx location most convenient to you. All returns must be shipped back to us within 100 days from the date the Noho products were delivered (as per the recorded delivery tracking info).</li></ul> Note: If you no longer have the original carton, you can visit your nearest FedEx or another shipping centre and have the chair(s) professionally boxed. Refund Process<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once your returned purchase is received, Noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.</li></ul> QuestionsCan you explain how this works?<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you order one or two chairs and return them within the 100-day delivery window, you will receive a free shipping label for your return and a full refund.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you order more than two chairs and return them all, you will be supplied with shipping labels for two chairs. You can either procure your own shipping label for the other chairs, or you can reach out to us at <a href="mailto:help@noho.co,">help@noho.co</a>, and we will send you additional labels. The cost of the additional labels will be deducted from your refund.</li></ul><p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <a class="fr-strong" href="https://noho.co/us/shipping-and-returns">Back to Shipping &amp; Returns</a>

USA—Noho Move Chair Returns

Return Policy details. Noho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid Fedex return shipping label, along with instructions on how to prepare your return. Ideally, the items being

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return Policy detailsNoho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid Fedex return shipping label, along with instructions on how to prepare your return. Ideally, the items being returned should be in their original outer carton. If you do not have the original carton, you can take the chairs to FedEx or another shipping center and have them professionally boxed. Chairs damaged due to poor packaging will not be accepted. Noho will not accept returns after 100 days from the date your Noho products were delivered, as recorded by the shipping carrier. Items that can&apos;t be returned<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Open box products</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Dine Table</li></ul> Start the returns processObtain your shipping label:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Visit <a href="https://noho.co/return" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: underline; background-color: transparent; transition: color 0.1s ease-in 0s, background-color 0.1s ease-in 0s;">noho.co/return</a> to start your returns process and get your printable shipping label.</li></ul> Preparing your Lightly chairs for returnPlease use the original packaging your Lightly chairs were delivered in to return your items.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Lightly chairs are delivered with a cardboard spacer attached to each seat. This spacer is designed to protect the seat surface during delivery. It is important that this cardboard spacer is re-attached to each chair you return.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We have included double-sided tape on the reverse side of the cardboard spacer; this is to re-attach it to the seat. To re-attach the cardboard spacer, invert the folded elements so they face the other direction; remove the tape backing; flip the cardboard sticky-side down; line the folded elements up with the rear leg; push the cardboard spacer firmly onto the seat.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Repeat for each chair you are returning.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Lift the chairs into the outer carton.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Fit the angled cardboard brace into the box, fitting one edge against the rear legs and the other to the top-front corner of the outer carton.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Close the shipping carton lid and tape to seal.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Adhere the return shipping label to the box and drop off at the FedEx location most convenient to you. All returns must be shipped back to us within 100 days from the date the Noho products were delivered (as per the recorded delivery tracking info).</li></ul> Note: If you no longer have the original carton, you can visit your nearest FedEx or another shipping centre and have the chair(s) professionally boxed. Refund Process<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once your returned purchase is received, Noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.</li></ul><p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <a href="https://noho.co/us/shipping-and-returns">Back to Shipping &amp; Returns</a>

USA—Lightly Chair Returns

Return policy details. Noho will cover the cost of the return shipping for up to two (2) items. We’ll provide you with a printable pre-paid return shipping label, along with instructions on how to prepare your return. The items being returned must be

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return policy detailsNoho will cover the cost of the return shipping for up to two (2) items. We&#x2019;ll provide you with a printable pre-paid return shipping label, along with instructions on how to prepare your return.&#xA0; The items being returned must be in their original outer carton. Returns cannot be accepted if they are not in the original outer carton(s). If you no longer have the original carton, we will send you another carton for returning the items. In this case, a 15% restocking fee applies and includes the cost of a replacement carton for you to package and return the item(s). Noho will not accept returns after 100 days from the date your Noho products were delivered, as recorded by the shipping carrier.&#xA0; Items that can&apos;t be returned<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Open box products</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Dine Table</li></ul> Start the returns processObtain your shipping label:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="mailto:hello@noho.co">Contact us here</a>, and we&apos;ll arrange to send you a shipping label.</li></ul> Preparing your Noho Move purchase for returnPlease use the original packaging your Noho Move Chair(s) were delivered in to return your items.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your Noho Move Chair came with a tool that makes disassembling your chair simple and easy. Use the tool to remove the legs. <a href="https://cdn.shopify.com/s/files/1/0107/6589/3698/files/noho-move-disassembly-instructions.pdf?v=1585839814" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: underline; background-color: transparent; transition: color 0.1s ease-in 0s, background-color 0.1s ease-in 0s;">Download disassembly instructions here</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Pack all four legs, along with the chair base, in the original packaging.</li><li style="font-size: 16px;">Adhere the return shipping label to the box and let us know when it is ready for pickup.&#xA0;</li><li style="font-size: 16px;">All returns must be shipped back to us within 100 days from the date the Noho products were delivered (as per the recorded delivery tracking info).</li></ul> Note:&#xA0;If you no longer have the original carton you will need to <a href="mailto:hello@noho.co">contact us</a>&#x2014;we will send you replacement carton(s) to package your return(s) into. Refund Process<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once your returned purchase is received, Noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Credit card refunds may take as much as a one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.</li></ul>Questions<ol><li>How is the restocking fee calculated?&#xA0;The restocking fee is 15% of the retail price for each item, regardless of whether the item was purchased with a coupon or discount. This represents an average cost for Noho. </li><li>Can you explain how this works?&#xA0;<ul><li>The items being returned must be in their original outer carton.</li><li>Returns cannot be accepted if they are not in the original outer carton(s). If you no longer have the original carton, we will send you another carton for returning the items. In this case, a 15% restocking fee applies and includes the cost of a replacement carton for you to package and return the item(s).</li><li>If you order 1 or 2 chairs and return them both, you will receive free shipping labels for your return and a full refund. A restocking fee will not apply.</li><li>If you order 3 or more chairs and return them all, you will be supplied with shipping labels for all chairs and receive a full refund for 2 chairs. You will be refunded the cost of the other chairs, less a 15% restocking fee.</li></ul></li></ol><p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <a class="fr-strong" href="https://noho.co/nz/shipping-and-returns">Back to Shipping &amp; Returns</a>

NZ—Noho Move Chair Returns

Return Policy details. Noho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid return shipping label, along with instructions on how to prepare your return. Ideally, the items being retur

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return Policy detailsNoho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid return shipping label, along with instructions on how to prepare your return. Ideally, the items being returned should be in their original outer carton. If you do not have the original carton, we will send you another carton for returning the items. In this case, a 15% restocking fee applies, and includes the cost of a replacement carton for you to package and return the item(s). Chairs damaged due to poor packaging will not be accepted. Noho will not accept returns after 100 days from the date your Noho products were delivered, as recorded by the shipping carrier. Items that can&apos;t be returned<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Open box products</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Dine Table</li></ul> Start the returns processObtain your shipping label:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="mailto:hello@noho.co">Contact us here</a> and we will arrange to send you a shipping label.</li></ul> Preparing your Lightly chairs for returnPlease use the original packaging your Lightly chairs were delivered in to return your items.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Lightly chairs are delivered with a cardboard spacer attached to each seat. This spacer is designed to protect the seat surface during delivery. It is important that this cardboard spacer is re-attached to each chair you return.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We have included double-sided tape on the reverse side of the cardboard spacer; this is to re-attach it to the seat. To re-attach the cardboard spacer, invert the folded elements so they face the other direction; remove the tape backing; flip the cardboard sticky-side down; line the folded elements up with the rear leg; push the cardboard spacer firmly onto the seat.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Repeat for each chair you are returning.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Lift the chairs into the outer carton.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Fit the angled cardboard brace into the box, fitting one edge against the rear legs and the other to the top-front corner of the outer carton.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Close the shipping carton lid and tape to seal.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Adhere the return shipping label to the box and let us know when it is ready for pickup. All returns must be shipped back to us within 100 days from the date the Noho products were delivered (as per the recorded delivery tracking info).</li></ul>Note: If you no longer have the original carton, you will need to contact us&#x2014;we will send you replacement carton(s) to package your return(s). An additional charge (restocking fee) applies. Refund Process<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once your returned purchase is received, Noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.</li></ul> Questions<ol><li>How is the restocking fee calculated?&#xA0;The restocking fee is 15% of the retail price for each item, regardless of whether the item was purchased with a coupon or discount. This represents an average cost for Noho. </li><li>Can you explain how this works?&#xA0;<ul><li>The items being returned must be in their original outer carton.</li><li>Returns cannot be accepted if they are not in the original outer carton(s). If you no longer have the original carton, we will send you another carton for returning the items. In this case, a 15% restocking fee applies and includes the cost of a replacement carton for you to package and return the item(s).</li></ul></li></ol><p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Sohne; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <a href="https://noho.co/nz/shipping-and-returns">Back to Shipping &amp; Returns</a>

Shipping and Returns